Advanced Self Storage - New West

I had a fantastic experience with Advanced Self Storage and would highly recommend it to anyone in need of extra storage space! The facility is clean, secure, and well-maintained, with a wide variety of unit sizes to choose from. What really stood out to me, though, was the amazing customer service. The staff is incredibly friendly, welcoming, and accommodating—making the entire process from booking to moving in a breeze. They were always available to answer my questions and went above and beyond to make sure I had everything I needed. It's clear that they truly care about their customers. If you're looking for a reliable, stress-free storage experience, this is definitely the place to go!

It was one of those moments where things were all happening at the exact same time, traffic was wretched, product delivery took too long to offload from the truck, and I was In a bind needing storage space ASAP! I called around to a few places, but since it was getting later in the day, nobody was really willing to give me the time of day. Until I spoke to a breath of fresh air, Linda. While it was approaching end of day, Linda was hesitant to entertain the idea of renting something so late in the day, but what matters is that she actually listened to my scenario and gave me a chance to make it in. Note: Please do not come here at the end of day like I did, Give yourself time and come early. These lovely people deserve that. I wanted to breeze through all the paperwork and just sign at the dotted line But Linda was studiously Ensuring that all the T’s were crossed and all the I’s dotted, And earnestly made sure that I was aware of everything I was signing. She even made sure that I got the promo Available, and I’m a sucker for a good promo. Thanks the suggestions of both Linda, and resident manager Niko, my experience here has been amazing. I got a huge unit at a great price, the facilities are clean and very accessible, and the friendly smiles in the office are a warming touch whenever I pop in. Thanks for the great experience, Linda! I know items are safe in the hands of the team here.

I had amazing service by Sanjay… he helped me choosing the best storage room according to my requirement. He helped me decide which storage room to book made my job easier. Thanks a lot Highly recommended place Thanks Sanjay! For making my move transition so easy and smooth

Salam and sanjay made the impossible to get me th right storage spot for my rv, they had to stay even after working hours just to be sure everything is right. I cant thank you enough both for you really for the amazing service.

I had the most wonderful experience at Advance Self Storage at New Westminster location, thanks to their exceptional Customer Service Representative, Salma. From the moment I walked in with questions about storage options, Salma demonstrated an incredible level of professionalism and genuine enthusiasm to help. What truly impressed me was how Salma took the time to understand my specific storage needs, explaining all the available options with remarkable clarity. She wasn't just knowledgeable about their services – she was genuinely passionate about finding the perfect storage solution for my situation. Her attention to detail was remarkable as she walked me through everything I needed to know. She provided comprehensive information about unit sizes, pricing, security features, and access hours, making what could have been an overwhelming process feel simple and straightforward. Salma's friendly demeanor and patient approach made the entire inquiry process a pleasure. She represents everything you'd want in a customer service representative – approachable, thorough, and truly dedicated to helping customers make informed decisions. If you're looking for storage solutions, I can't recommend Advance Self Storage enough, especially if you have the pleasure of working with Salma. Her exceptional service sets the standard for what customer care should be. Five stars without hesitation!